Favorites Reviews

Favorites has an overall rating of 3.2 based on 109 reviews. Customer feedback on Favorites is mixed.

3.2/5.0

109 reviews

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All Favorites Reviews (109)
PamStPete
June 21, 2026
"6 weeks to get a refund on return."

I ordered 4 items.  One dress was very nice, one was of low quality that I kept, and I returned 2.  It has now been 20 days and there has been no refund.  When I called today, they could not tell me if they received the items back and said the refund would be processed in 4 to 6 weeks, and I should call back then.  I will NEVER ORDER from them again!

john.Perez
May 25, 2026
"Late Delivery Ruined My Plans"
My order showed up two days late again, which completely messed up the plans I had for it. I kept checking the tracking, but it was basically useless and didn’t give me any real updates. Super frustrating when you’re counting on something to arrive on time.
richardberri5727
May 22, 2026
"Shipping was just okay"
Well... I ordered from favorites.com and the product itself was totally fine, so no complaints there. It was pretty much what I expected once it finally showed up.

The shipping was the only part that felt a little frustrating. Tracking barely updated for a few days, so I wasn’t really sure what was going on. It did arrive eventually, just slower than I hoped. I’d probably order again, but only if I’m not in a rush.
Marie-weiland
May 12, 2026
"Return was fine, refund took longer than expected"
I ordered from favorites.com and ended up needing to return one item. The actual return process wasn’t too hard, but getting the refund took longer than I expected. I reached out to support and they did get back to me, but it felt like I was being passed around a bit before anything really moved forward. Overall, it wasn’t a terrible experience, just could’ve been quicker and smoother
robin1992
April 09, 2026
"Simple, clear, and actually helpful"
Using Favorites was a really smooth experience for me. The site was easy to get around, pages loaded quickly, and I didn’t have to click around forever to find what I needed. I appreciated that nothing felt confusing or overcomplicated. Sometimes a simple, well-organized site makes the whole process feel a lot less stressful, and that was the case here.
HERRON
April 05, 2026
"Barely Any Options, Just More Work"
I was disappointed with favorites.com. I went in expecting a decent selection, but so much of what I was looking for either wasn’t there or was really limited. I ended up spending extra time digging around and trying different searches, which just felt like unnecessary work for nothing. Not really worth using for me.
LouiseCabrera_92
March 11, 2026
"Helpful support, just took a bit"
Had an issue logging in and support did end up fixing it for me. It took a little longer than I expected, maybe they were backed up or something, but they were nice the whole time and got it sorted
Connie_rogers81
February 28, 2026
"Good prices, definitely worth it"
I thought the prices were really fair, and I was expecting to spend more because I’m usually bad at shopping around. For what I paid, the value was solid and I’m happy with it.
sally1990
January 21, 2026
"Pretty stoked on the quality"
The quality feels really solid. No complaints from me at all, it’s legit...
JarvisAnderson_53
January 19, 2026
"Checkout felt way more frustrating than usual"
I tried ordering from Favorites, and the checkout kept freezing right when I was entering my card info. I’ve ordered from plenty of sites before without much hassle, so having to refresh twice and retype everything was annoying.
It finally went through, but then I was left wondering if I’d accidentally been charged more than once. That’s definitely not a great feeling, and it made the whole experience more stressful than it should’ve been.
rosa-Kelley
January 03, 2026
"I gave it 2 stars because the..."
I gave it 2 stars because the delivery did at least show up, but the order still wasn’t right. One item came in the wrong size and another thing was just missing completely. Customer service did fix part of it, but it took longer than it should have and was annoying to deal with. I do like the site overall, I just wish they’d double-check orders better because it just felt...

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Favorites Q&A

Why does the shipping take so long and why do you put items in the catalog that are not available?

I would like to know how to get the chain for the butterfly necklace i ordered

Wow! i have ordered things from 23 different catalog stores over the past 17 years and have never ever seen so many complaints anywhere near for one store like this one. i won't even think about ordering from here even tho i was considering ordering thingsfor my grandchildren and grown children for christmas. thanx for the reviews and remarks helping me to not get caught in what looks to be a very bad policy and service. to this store. how can you even think of running a business with such terrible practices. shame on you!

How do i get off your mailing list?

If they are a reputable mail order house? i am hearing many bad things!

JenniferLawson
February 03, 2020

“I would NEVER buy from them again. Shipping is a joke and expensive. Customer service horrible.”

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